The $43 Million Jackpot That Never Was: The Katrina Bookman Casino Saga

In late August 2016, Katrina Bookman visited Resorts World Casino in Queens, New York, hoping for a stroke of luck on the slot machines. What happened next turned into one of the most talked-about casino controversies in America.

The Jackpot Moment

While playing the Sphinx Wild slot machine, Bookman placed a modest bet of 40 cents. To her astonishment, the screen flashed a life-changing message: “PRINTING CASH TICKET: $42,949,672 PLEASE REMOVE TICKET”. She posed for a celebratory selfie, believing she had just secured the largest slots jackpot in US history.

Bookman, who grew up overcoming hardship and raising four children alone, immediately envisioned plans for her newfound fortune, including helping her son open a barbershop.

The Disappointment

Excitement quickly turned to confusion when casino staff led her away, advising her to return the next day for an official decision. Returning as told, Bookman was informed the next day that she had won absolutely nothing. The casino explained the enormous jackpot was, in fact, the result of a machine malfunction. As a consolation, she was offered $2.25—the amount on her printed ticket—and a complimentary steak dinner.

Legal and Regulatory Response

The casino’s statement, supported by the New York State Gaming Commission, cited the machine’s clear disclaimer: “Malfunctions void all pays and plays”. Staff clarified to media outlets that Bookman’s machine was not connected to any wide-area progressive jackpot, and the top payout for her bet was merely $6,500—not millions.

Feeling wronged, Bookman hired attorney Alan Ripka and filed a 17-page lawsuit against Resorts World Casino, Genting New York LLC, and software provider IGT, seeking $42,949,672.76 in damages. Ripka argued that if the casino accepts losses, it should honor wins and that Bookman deserved at least the actual maximum payout.

Court Decision and Aftermath

Ultimately, the court sided with the casino, ruling that the displayed jackpot was indeed a result of malfunction. Bookman received neither the $43 million nor the $6,500 jackpot. The ordeal left her anxious, embarrassed, and disappointed, and she spoke openly about the psychological toll caused by such a public letdown.

The case resonated widely, prompting debate on the rights of players and casino accountability for machine errors. Bookman’s story became a cautionary tale for gamblers worldwide, drawing sympathy and criticism alike.